How do I update my payment details in my Turneo account?
How to change your legal, billing and bank details, and add the contacts who should receive invoices.
Top 3 things to know
- You can update all your payment details anytime under Account > Business settings > Legal information.
- Add billing contact emails if you’d like your accountant or team to receive monthly invoices and payout reports.
- If your payout bank is in the United States, you’ll need to send your details manually to billing@turneo.com.
Keeping your payment details up to date in your Turneo account ensures your monthly payouts are processed smoothly and without delays. Follow the steps below to update or change your information.
Go to Account tab.
Click on Business settings and scroll down to Business address and Legal information sections (this is where payment & legal fields live).
Fill in the required fields:
Business address (full address of the entity that received payouts)
Legal name (the legal entity that receives payouts)
VAT number (if you have one)
Bank details - IBAN — enter your bank account number
Select the desired default currency.
You can also add one or more billing contact emails to receive your monthly payout reports and invoices.
- If you don’t add any contacts, all reports will automatically be sent to the email address you used to register with Turneo.
- If you’d like your accounting team, external bookkeeper, or other colleagues to receive these documents as well, simply add their email addresses here.
Click on “Save partner settings”
Verify & confirm
There is currently no automatic verification run by Turneo, so it’s essential the details are correct. If anything is missing or seems incorrect, Turneo will contact you to request the right details.
To avoid delays, update details as soon as you register or before the end of the month if you want your changes to be included in that month’s payout cycle (payouts are processed monthly).
If you made a mistake or need to update your payment details, please follow the steps above to edit the payment details again and ensure all information is correct before saving.
Special case — USA bank accounts (exception)
US bank details require an additional manual step. If your payout bank account is in the United States, please email the Turneo billing team with the following information):
Required information to include in the email:
- Organizer / company name (as shown in your Turneo account)
- Full Name of the Recipient (as registered on your bank account)
- US Bank Account Number
- US Routing Number (also known as ABA Routing Number or Routing Transit Number, a 9-digit code)
- Recipient’s Address
- Bank’s SWIFT/BIC Code
Where to send it: send these details to billing@turneo.com
Security note: if you prefer not to send sensitive documents by email, ask your Turneo contact for an alternative secure transfer method.
Troubleshooting & tips
- Double-check spelling and number formatting — small typos in account numbers or IBANs cause failed payouts.
- No automatic reminders yet — the portal will not automatically prompt you if something is missing; please check your details proactively.
- If your changes don’t appear to save — try logging out and back in; if the issue persists, contact Turneo support at support@turneo.com .
- Best practice: add all required details immediately upon registration so your first eligible payout is not delayed.
Related questions
- 💸 What can I do to make sure my payments arrive on time? — Learn how to avoid payout delays and ensure your details are correct.
- 🧾 Where can I find my invoices and payout documentation? — See where to access and download your monthly reports.
- 🪙 How do payments work with Turneo? — Understand when and how Turneo issues payouts each month.