Turneo is rated 5/5 on CapterraTurneo is rated 4.9/5 on HotelTechReport

One Platform to Grow Your Hotel’s Ancillary Services & Experiences

Turneo makes your hotel’s ancillary services bookable across every guest touchpoint and streamlines the operations behind them.

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Illustrative view of the Turneo Hub home page, where new activity appears as it happens: a guest books a Hot Stone Heritage Massage on the hotel’s website, a concierge books a Catamaran Half-Day at the desk and charges it to the room, and an organizer updates the Sunset Wine Tasting’s price and time slots, live on every channel.

300+ Leading Hotel Brands use Turneo to run their Experiences & Ancillary Services

Global Hotel Brands

  • Le Méridien, a hotel brand working with Turneo
  • Hyatt, a hotel brand working with Turneo
  • Radisson Hotels, a hotel brand working with Turneo
  • Park Plaza, a hotel brand working with Turneo
  • Mövenpick Hotels & Resorts, a hotel brand working with Turneo
  • The Leading Hotels of the World, a luxury hotel collection working with Turneo
  • Hilton, a hotel brand working with Turneo
  • Westin Hotels & Resorts, a hotel brand working with Turneo

Independent Hotel Groups

Independent Properties

and many more…

What hoteliers are saying about Turneo

  • Aminess Hotels & Resorts

    “Since implementing Turneo, our experience revenue is up 102%. What used to take hours of manual coordination now takes minutes.”

    Mihaela RadicMihaela Radic, Director of Digital, Aminess Hotels & Resorts
    Read the case study
  • Scribner's Catskill Lodge

    “Before Turneo, our team was buried in manual work — time we could have spent creating new experiences. Nothing comes close to the efficiency we have now.”

    Jade SiniskulJade Siniskul, Director of Marketing, Scribner's Catskill Lodge
    Read the case study
  • Royal Hotels & Resorts

    “With everything in one platform, there's less room for error, the team grows in confidence, guests have a great experience, and I can focus on growing the business.”

    Samantha ToddSamantha Todd, Director of Guest Experience, Royal Hotels & Resorts
    Read the case study

Boost Revenue Across All Your Ancillary Services & Experiences

Examples of what hotels sell with Turneo: Spa Morning Ritual, Babysitting, Breakfast in Bed, Valet Parking, Airport Transfer, Champagne on Arrival, Golf Tee Time, Hot Stone Massage, Gift Voucher, Cabana & Sunbeds, Kayak Tour, Late Check-out, Private Chef, Cooking Class, Catamaran Half-Day, Sunrise Yoga, Wine Tasting, Tennis Court, Boat Charter, Spa Day Pass, Dinner on the Terrace, Bath Amenities Set, E-Bike Rental, Private Event, Birthday Cake, Dog Sitting, Concert Tickets.

Every guest touchpoint

Omni-Channel Experience Booking

Enable guests and your staff to browse and book in any channel of their choice. Pre-arrival and during stay.

Your Hotel Website

Turneo’s booking widget puts every treatment, tour and table on your own website, in your branding. Guests pick a time and pay by card in a few taps.

Pre-Arrival Emails

Before each stay, Turneo AI drafts a personal proposal. Your concierge checks it and sends it from their own inbox, and guests book straight from the email.

Your Concierges

At the desk or on the phone, concierges see what every guest has booked, check live availability and book on the spot, paid by card or charged to the room.

Your Guest App

The same store inside your hotel’s app, so guests can book a massage or a table in the middle of their stay in two taps.

ChatGPT

Early access

Travellers plan their trips with AI. With Turneo’s ChatGPT app, guests find your experiences, check live availability and book without leaving the chat.

Operations

One Hub to Run Every Experience & Service Across Your Properties

Catalog

Manage your whole catalog of experiences and services, with images, videos, detailed descriptions, meeting points, booking questions and cancellation policies, for every property in your group.

Pricing & Availability

Manage live availability across seasonal, one-off and permanent calendars. Set pricing and discounts to fit every experience and service in your catalog: per person, per group, by duration or at a flat rate.

Bookings

See every booking from every channel in one place. Create, change and cancel bookings, follow each one from pending to completed, and keep a full history of every change.

Reporting

Track revenue and bookings over time for every property, store, experience and channel, and compare them with the year before. Export any report, or pull the data through the API.

External Partners

Sell your local partners’ tours and activities alongside your own. Partners receive and confirm each booking, commissions are calculated automatically, and monthly payout reports show what every property sold.

Payments

Take payment the way each guest prefers: by card when they book, with a payment link, on site or charged to the room. Use our payment processing or your own, with room charges posted to the guest folio in OPERA Cloud.

Notifications

Send guests their confirmations, changes and cancellations automatically, in their own language. Keep your team informed with new-booking alerts and a daily booking summary.

Integrations

Turneo Connects to Your PMS, Inbox, Suppliers and Payments

Bookings, guests and payments move between Turneo and the systems your hotel already runs, so nobody retypes a booking.

Property Management Systems (PMS)

Turneo imports your arriving and in-house guests from the PMS every day, with room numbers, stay dates and party size, so your concierges and Turneo’s AI agents know who is staying. Every booking made in Turneo is written back to the guest’s reservation.

  • Oracle OPERA Cloud: Guest import, bookings added to the reservation, and purchases charged straight to the guest’s room folio at checkout.
  • Apaleo: Guest import and bookings recorded on the guest’s folio. Connects in a few clicks.
  • Mews: Guest import and bookings added to the reservation as a note.

More PMS integrations coming soon.

Communication Channels

Connect your concierge team’s mailbox and Turneo AI drafts the replies and pre-arrival offers inside it. Your team reviews each one and sends it from their own address, so guests hear from people they already know.

  • Microsoft Outlook: Connects with Microsoft sign-in. Reads incoming guest emails and saves AI-drafted replies and offers as drafts.
  • Gmail: The same flow for Google Workspace mailboxes.
  • WhatsApp: A WhatsApp Business number for your hotel. Turneo AI drafts offers into the guest’s chat for your team to send.

Supplier Reservation Systems

Sell your local partners’ tours and activities without entering anything twice. Turneo pulls their prices and availability every night, or on demand, and sends each booking straight into the supplier’s own system.

  • Bókun: Prices and availability in; bookings created, changed and cancelled in Bókun.
  • Regiondo: Prices and availability in; bookings created, changed and cancelled in Regiondo.
  • Rezdy: Bookings sent to the supplier in Rezdy; their cancellations come back automatically.

Payment Gateways

Guests pay by card at checkout, or through a secure payment link your concierge sends by email. Use Turneo’s card processing, or take payments into your own account.

  • Stripe: Card payments processed by Turneo, with automatic capture and refunds.
  • Square: Payments go straight into your hotel’s own Square account.

Using another gateway? Talk to us.

Build on Turneo

For everything else, the building blocks Turneo’s own channels run on, documented for your developers.

Developer Docs
  • Turneo API: Search, price and book experiences and services from your own systems, over a documented REST API.
  • Turneo Elements: Embeddable booking widgets for your website and guest app, live without an API integration.
  • MCP server: Lets AI assistants such as ChatGPT search your hotel’s experiences, check availability and take bookings.

See How Leading Hotels Are Running Their Experiences & Services on Turneo

Enterprise-Grade Security

  • SOC 2
  • GDPR
  • Role-Based Access
  • 99.9% Uptime SLA
  • SAML, OIDC

Grow Revenue Beyond the Room.

See how every service your hotels offer could sell on your website, in pre-arrival emails, at the concierge desk and in ChatGPT, with the team you already have.

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Explore Our Solutions

Explore solutions for specific experience and service types.