Payments & Payouts

How payments, invoices, and monthly payouts work.

What can I do to make sure my payments arrive on time? The business and bank details Turneo needs on file, and when to update them so your payout is not delayed.
How do payments work with Turneo?How Turneo collects guest payments, how online and on-property bookings differ, and when your monthly payout arrives.
How does invoicing work?What Turneo being Merchant of Record means for who invoices the guest, and what arrives in your monthly invoice package.
How do payouts work for external and in-house activities?Learn how the process for getting paid works for hotels.
How do I read and download my invoice PDF?A section-by-section guide to your monthly invoice, and where to download it.
What information is included in the booking list Excel?What every column and sheet in the monthly booking list means, so you can check totals and commissions.
Where can I find my invoices and payout documentation?Where to find your monthly invoices and payout reports, and the dates each one lands.
How do I update my payment details in my Turneo account?How to change your legal, billing and bank details, and add the contacts who should receive invoices.