Help Centre

Connecting your Reservation System

Instructions for connecting your systems.

Turneo connects to the reservation systems below. If you manage your availability in one of them, your prices and availability stay in sync with Turneo, and bookings made through Turneo land in your reservation system.

Pick your system and follow its instructions. Each section is self-contained:

  • Bokun and Regiondo
  • Rezdy

Bokun and Regiondo

First, add Turneo as a Reseller in your Reservation System

You will need to log in to your Reservation System and activate Turneo as a new channel in the channel manager section.

You can follow the instructions relevant to your reservation system for more details:

👉 Instructions for Regiondo

Regiondo

  1. Log in to your Regiondo dashboard
  2. Under Channel Manager, choose the option Sales Channels and search for Turneo
  3. Next to the channel "Turneo", click on the Pen icon
  4. Select the products you want to connect and activate the channel by clicking on Activate Channel.
  5. Save your settings once you are finished

Second, add your Reservation System to your Turneo experience

  1. Log in to your Experiences Hub at https://app.turneo.co/organizer/experiences/
  2. Select Experiences on the left-hand menu
  3. Click into the experience that you want to connect, and then click Edit
  4. Note: you can also do this when setting up an experience for the first time, just follow the instructions in our Experience Wizard
  5. Go to Dates & Prices and choose the External System tab
  6. Click Connect reservation system. In the "New External Link" window:
  7. Type of External Link = Reservation System
  8. Reservation System Name = [Enter the name of the platform you use, e.g. Bokun or Regiondo]
  9. Product ID in the reservation system = [Enter your product ID as it can be found in the reservation system’s platform. Usually in your portal]
  10. Click Save

To find your product ID for Regiondo, navigate to the “Manage offers” section of your Regiondo dashboard and look for the column named “SKU”. The digits in the second column are the product ID. So if the SKU is T-XYZ123-45678-90123, the product ID is 90123.

Rezdy

First, add Turneo as an agent in Rezdy

In Rezdy, Turneo is listed as Turneo Ltd. You only need to do this once for your account.

  1. Create a negotiated rate for Turneo. Go to Agents > Negotiated Rates > New Negotiated Rate, tick the products you want to sell through Turneo, set your commission and click Create Rates. (Rezdy guide)
  2. Add Turneo as an agent. Go to Marketplace > Find Agents, search for Turneo Ltd and click Add Agent. Choose the negotiated rate from step 1 and set Payment Details to Full payment to agent. Then click Add agent. (Rezdy guide)
  3. Note the product code of each product you want to sell. Rezdy product codes start with a P, for example PYJLPT. You will need them in the next step.

If our team has already sent you a negotiated rate request from Rezdy, you can accept it instead. Go to Agents > Agent Requests and choose a negotiated rate when you accept. (Rezdy guide)

Please don't use a marketplace rate. Marketplace rates default to "Rezdy automated payment", which Turneo can't accept.

Check your Rezdy products before connecting them. Turneo checks these when you save the product code, and the connection won't go through if one of them is off:

  • Bookings are confirmed automatically (Product > Scheduling > Confirm bookings = Automatically)
  • Turneo is on a negotiated rate with Full payment to agent
  • The product currency is the same as your currency in Turneo. Turneo does not convert currencies.
  • The product accepts API bookings. If you are not sure, ask Rezdy.
  • The product has regular sessions, is request-a-date, or is an open-dated ticket
  • There are sessions on sale in the next 90 days

Optional: if you want guests to get QR tickets, turn on Show a Rezdy-generated QR Code for each Participant under Product > Messages. Turneo will email the codes to the guest. (Rezdy guide)

Second, add Rezdy to your Turneo experience

  1. Log in to your Experiences Hub at https://app.turneo.co/organizer/experiences/
  2. Select Experiences on the left-hand menu
  3. Click into the experience that you want to connect, and then click Edit
  4. Note: you can also do this when setting up an experience for the first time, just follow the instructions in our Experience Wizard
  5. Go to Dates & Prices and choose the External System tab
  6. Click Connect reservation system. In the "New External Link" window:
  7. Type of External Link = Reservation System
  8. Reservation System Name = Rezdy
  9. Product ID in the reservation system = your Rezdy product code, for example PYJLPT
  10. Click Save

What happens when you connect a Rezdy product

  • Turneo checks the product straight away. If it passes, you will see "External link created successfully" and the connection shows as Connected. If Rezdy rejects the product, nothing is saved. Fix the issue in Rezdy and save again.
  • Options, prices and availability are imported. This takes a few minutes. You can start it again at any time with Sync now on the External System card. Once the import is done, check the options and prices, then activate the experience as usual.
  • Your existing Turneo options are paused, because the options from Rezdy replace them.
  • One Turneo experience links to one Rezdy product.

What comes from Rezdy and what stays in Turneo

Rezdy controls what is sold and when. Turneo controls how your experience is presented. Anything that comes from Rezdy can't be edited in the Experiences Hub, and it is overwritten on every sync.

  • From Rezdy: options, ticket types and prices, extras, booking questions, pickup points, sessions and availability, minimum notice and your supplier terms
  • Stays in Turneo: the name, description, photos, highlights, categories and translations, the central meeting point and the refund policy
  • Commission: the commission set in Rezdy is ignored. Turneo's commission applies to the Rezdy price.

Availability is updated when you link the product, when you click Sync now, and every night. A date is also checked again when a guest selects it, so a session that sells out in Rezdy stops being available on Turneo.

Bookings and cancellations with Rezdy

  • A booking is only confirmed once Rezdy accepts it, so you will never get a Turneo booking that is missing from Rezdy.
  • In Rezdy, each booking shows up as an agent order from Turneo Ltd, marked as paid in full. The reseller reference is the Turneo booking code. Guest notes come through as comments.
  • Guests get their confirmation email from Turneo, with your Rezdy order number as the supplier reference. If your product issues QR codes, they get a second email with their tickets.
  • If a guest or hotel cancels in Turneo, Turneo cancels the order in Rezdy as well. Turneo's refund policy applies, not Rezdy's.
  • If you cancel in Rezdy, the Turneo booking is cancelled within seconds and the guest is refunded in full and notified.

Changing the date of a booking

A Rezdy booking can't be moved to another date, because Rezdy has no way to change the date of an order. A date change is a new booking plus a cancellation of the old one:

  1. Check the new date in Turneo.
  2. Book the new date first, so the seat and price are secured.
  3. Cancel the original booking and put the new booking code in the reason, for example "Date change to AB12CD3". When you cancel as the organizer, the guest is always refunded in full.
  4. The guest gets a cancellation email and a new confirmation. A card refund can take a few days to show, so for a short while they may see both charges.

Please don't change the date inside Rezdy. Turneo only hears about cancellations, not edits, so the guest's booking, emails and tickets would keep the old date.

Changing or removing a Rezdy connection

  • If Rezdy rejects a product code, the experience stays exactly as it was. Fix the code and save again.
  • Remove on the External System card switches the experience back to Turneo and pauses the options that came from Rezdy. The experience won't sell anything until you switch your own options back on under Options, or create new ones.
  • Cancel or rebook any upcoming Rezdy bookings before you remove a connection. After that, a cancellation made in Turneo no longer reaches your Rezdy account.

If something goes wrong

Most problems show up as a message when you save the product code.

Message What to do
The linked Rezdy product is not accessible with our agent account Check the product code, and make sure you added Turneo Ltd for this product
Only Rezdy AUTOCONFIRM products are supported Set Confirm bookings to Automatically on the product in Rezdy
Only Rezdy FULL_AGENT products are supported Set up the negotiated rate again with Full payment to agent
Rezdy currency X must match organizer currency Y Make the product currency and your Turneo currency the same
This Rezdy product does not support API bookings Ask Rezdy to enable API bookings for the product
An external sync is updating this experience right now Wait a few minutes and save again

If the card says Connected but no options appear after 10 minutes, the product probably has no sessions in the next 90 days. Check the sessions in Rezdy, then click Sync now.

Still stuck? Write to us at support@turneo.com.

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