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How do payouts work for external and in-house activities?

Learn how the process for getting paid works for hotels.

Top 3 things to know

  • Turneo automatically handles payouts for bookings processed through Turneo; you don’t need to issue an invoice.
  • For bookings paid directly by the concierge or on-property, the hotel manages the payment to the organizer; Turneo only provides the report.
  • Always keep your legal name, tax ID, and bank details up to date to ensure smooth and timely payouts.

Experiences organized by your external providers

When a guest books an external experience through your Turneo store:

  • Turneo collects the full payment from the guest at the time of booking.
  • Turneo also handles refunds if the guest cancels within the allowed cancellation period — no action needed from you.

At the beginning of each month, you’ll receive a link to your commission report for the previous month. This report includes:

  • Total number of bookings
  • Total booking value
  • Your total commission

Next steps for payment: To receive your commission, please send an invoice to Turneo that includes:

  • The commission amount (as shown in your monthly report)
  • Your legal name and address
  • Your tax identification number
  • Your bank details (IBAN)

Once your invoice is received, Turneo will transfer your commission payment.

Experiences organized in-house by your hotel

For experiences managed directly by your hotel, there are two payment flows depending on how the guest pays:

1. Payment processed through Turneo

  • Turneo collects the full payment from the guest at the time of booking.
  • Refunds are handled automatically if the guest cancels within the allowed cancellation period — you don’t need to take action.
  • At the beginning of each month, you’ll receive an invoice report for the previous month, showing:
    • Total number of bookings
    • Total booking value
    • Your total earnings (after Turneo’s commission)
  • You don’t need to issue an invoice to Turneo.
  • Turneo will automatically transfer your payout — the total booking value minus Turneo’s commission — to your registered bank account.

2. Payment collected directly by concierge or on-property

  • The guest pays the hotel directly, and Turneo does not process the payment.
  • Refunds are handled by the hotel if the guest cancels within the allowed period.
  • Turneo will provide a monthly invoice report summarizing the bookings, total booking value, and your total earnings, but you will settle payment internally:
    • The hotel is responsible for transferring the net payout to the organizer.
  • You don’t need to issue an invoice to Turneo.

Tips for smooth payouts

Make sure your account contains:

  • Legal name and address
  • Tax identification number
  • Bank details (IBAN)

Continue issuing invoices directly to guests for legal and accounting purposes.

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