Preview your experience store
Send us a link with your existing experiences offering, and we will share a preview of how it would look on Turneo.
Give your concierge and front desk teams the tool to manage all experience bookings in one platform - across all your properties. From last-minute requests to custom itineraries, every booking is tracked and consistent - without compromising on the guest experience.
“Turneo’s Concierge Tool is perfect
for direct experience sales.”
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Your staff can book any experience listed in your Turneo Experience Store or create custom bookings for special requests.
Turneo supports all types of bookable activities that require scheduling - from on-demand rentals and fixed-time group tours to spa treatments, transportation, free hotel activities, and dining reservations.
This includes both in-house experiences organised by your hotel and activities from your external partners which will be added directly to your experience Store.
Hotel staff, including front office, tours desk or concierges can accept on-site payments by card or cash, or they can use Turneo's secure payment link to complete the transaction.
This includes in-person guest interactions, or those that are remote, where the Concierge is sending the payment link via email.
Yes, all your experience bookings flow to the same platform. This also ensures you always have real-time overview of your booking performance and remaining capacity across all experiences.
There are three types of roles possible - admin, operator or experience-specific permissions.
At least one member of your staff will be assigned as an admin of the account, while for the rest of your team members you can decide to give them access to see all experiences in your store or only certain set of experiences (e.g Spa staff can only see spa & wellness experiences and bookings).
If your staff books an experience that’s already listed in your Turneo Experience Store, the same cancellation policy applies as it would for an online booking.
For custom bookings, staff can choose the appropriate cancellation window or mark it as non-refundable during the booking process.
