Every time a guest books an experience, their profile grows. Our AI analyses preferences, booking history, and group types to surface insights your team can actually use - whether that’s for tailored suggestions, smarter upselling, or better service on-site.
“Rather than just being able to identify and suggest traditional upsells like room upgrades, with Turneo’s experience data linked to guest profiles, we can now understand the context of why guests are traveling and recommend entire itineraries.”
Each guest profile includes experience booking history, upcoming activities, AI-powered preference summary, and any manual notes added by your team.
Yes, all past and future bookings are grouped by guest, even if they return months later or stay at another property in your group.
Guest profiles can be automatically synced to your PMS or CRM, so all guest-related data is stored where your team already works.
If the booking is created on behalf of the guest with the Concierge Tool, it will still be linked to the guest profile and included in their history.