Preview your experience store

Send us a link with your existing experiences offering, and we will share a preview of how it would look on Turneo.
If you don't have a live experiences page, email us your pdf documents on preview@turneo.com and we will prepare a preview of your store.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form, please try again.

Guest Experiences Profile

Turn experience bookings into powerful guest data

Let AI connect the dots between experience bookings, so your team can personalise guest interactions across all touchpoints.

Book a Demo

guest experiences profile

Map guest interests using their activity history

Every time a guest books an experience, their profile grows. Our AI analyses preferences, booking history, and group types to surface insights your team can actually use - whether that’s for tailored suggestions, smarter upselling, or better service on-site.

“Rather than just being able to identify and suggest traditional upsells like room upgrades, with Turneo’s experience data linked to guest profiles, we can now understand the context of why guests are traveling and recommend entire itineraries.”

Paolo Gagliardi
Falkensteiner Hotels & Residences

What value does this unlock for your hotel?

Create personal profiles for each guest

Each guest booking gets stored in their individual profile so you can track their preferences across stays and properties.

Capture insights with AI

Identify booking patterns, understand guests’ preferences and automatically receive suggestions for next interactions.

Track and retrieve booking history

View past and upcoming bookings, recommendations, and notes for each guest — all in one place.

Enrich your CRM with guest data

Automatically sync guest profiles with your PMS or CRM to centralise insights and personalise targeted upsells.

Frequently asked questions

What data is included in the guest profile?

Each guest profile includes experience booking history, upcoming activities, AI-powered preference summary, and any manual notes added by your team.

Can I see bookings across multiple stays or locations?

Yes, all past and future bookings are grouped by guest, even if they return months later or stay at another property in your group.

How can I make this data available in my PMS or CRM?

Guest profiles can be automatically synced to your PMS or CRM, so all guest-related data is stored where your team already works.

What happens if a guest books offline?

If the booking is created on behalf of the guest with the Concierge Tool, it will still be linked to the guest profile and included in their history.

More features

Experience Analytics

Track bookings and revenue, and follow the full guest journey from first visit to final conversion

Reviews

Automatically collect reviews after each experience and display them on your experience detail pages

Start selling your experiences online.

In less than a week you could be selling and managing all your experiences online on Turneo.