“It’s impressive how Turneo integrates with our channel manager, enabling us to send personalised pre-arrival emails. Guests get tailored activity suggestions based on their reservation details - whether it’s a couple on a romantic getaway or a family trip.”
This feature requires a simple one-time setup - after that, it works automatically for every guest receiving your pre-arrival email.
All you need to do is to include a link to your experience page in your pre-arrival email template and append dynamic parameters at the end of the URL such as first_name, check_in_date, check_out_date, and group_type.
Yes, the setup for both PMS and OTA personalised pre-arrivals is the same. See the question above for details on how to implement it.
No, the suggestions will only include experiences that you have added to your Turneo experience store.
Each personalised pre-arrival email will include a ‘See all experiences button’ which will lead directly to the experience page on your website or to your Turneo experience store.