Preview your experience store

Send us a link with your existing experiences offering, and we will share a preview of how it would look on Turneo.
If you don't have a live experiences page, email us your pdf documents on preview@turneo.com and we will prepare a preview of your store.
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Partner & Guest Support

Let Turneo handle all experience-related support

No more responding to experience-related booking questions or chasing local partners - we’ve got it covered.

Book a Demo

Turneo’s customer support team handles everything from questions to payments, and we receive clear statistics, reports, and regular updates on platform improvements. It's efficient, reliable, and guest-friendly.

Marija Filipović
Manda Heritage Hotel

What value does this unlock for your hotel?

Delegate guest-facing booking inquiries

Our dedicated support team answers guest questions first - we only reach out to your team if necessary.

Delegate partner onboarding and coordination

We onboard your local partners, optimise their listings, and take care of all ongoing support - so your team doesn’t have to.

Dedicated customer support 7 days a week

Our support team is available daily from 09:00 to 21:00 via chat, email, and phone to ensure quick, reliable responses to every inquiry.

Frequently asked questions

What types of guest inquiries does Turneo handle on behalf of my team?

Turneo handles all experience-related guest inquiries on your behalf - including questions about availability, booking changes, cancellations, activity details, and meeting points.

Our team ensures guests get accurate, timely responses without involving your front desk or concierge, unless that’s necessary.

What types of partner support does Turneo handle on behalf of my team?

Turneo supports your external partners from initial onboarding to day-to-day operations. We help them set up and optimise their listings, assist with availability or pricing updates, and handle all booking-related questions.

Our team acts as their primary contact, so your staff can stay focused on guests and daily operations.

Can bookings made in-person sync with our other systems?

Yes, Turneo's system unifies both online and in-person bookings. Whether a guests books on your website, at the front desk or the concierge books on behalf of the guest, all bookings will be visible and tracked in the same dashboard - giving you visibility over your whole experience catalogue.

What if the guest wants to modify or cancel the booking later?

If your staff books an experience that’s already listed in your Turneo Experience Store, the same cancellation policy applies as it would for an online booking.

For custom bookings, staff can choose the appropriate cancellation window or mark it as non-refundable during the booking process.

More features

Guest Profile

Collect powerful intelligence on your guests experience preferences and booking history

Reviews

Automatically collect reviews after each experience and display them on your experience detail pages

Start selling your experiences online.

In less than a week you could be selling and managing all your experiences online on Turneo.