Turneo Concierge DeskSupercharge your concierge team with the power of AI.

The Turneo Concierge Desk is software for hotel concierge and guest services teams. It creates a personal booklet and pre-arrival email for every guest, records every booking your team takes, and shows you what those bookings earned — by concierge, by activity, by channel and by month.

Your arrivals come in automatically from your PMS, so a booklet is ready before the guest checks in and nobody has to load anything. If your PMS is not connected, you can upload a spreadsheet instead. Walk-ins take a few fields to add by hand.

Oracle Opera Cloud, through the Oracle Hospitality Integration Platform, plus Mews and Apaleo directly, and more besides. The connection works both ways. Your arriving guests are synced into Turneo so your team manages them in one place, and every booking your concierges take flows back into your PMS and onto the guest's folio.

No. Turneo handles what your concierge team arranges for guests: activities, spa and wellness, dining, transfers, tickets and events. It does not do housekeeping, maintenance, equipment or staff rotas, so whatever you use for those can stay exactly as it is.

Turneo writes every booklet and email from your own product list, in your hotel's own style. So a concierge in their first week sends work that looks like your best concierge's. It also learns from the edits your team makes, and the day sheet shows every guest's history, so the next shift always knows what has already been arranged.

Turneo saves every booking as it is made, along with the concierge who arranged it, the activity and the commission. The monthly report adds it all up for you and compares it with the same month last year. Nobody has to build it.

Yes. Every booking shows who arranged it, including bookings a guest makes themselves from a booklet that concierge sent them. Reports break down by person, and the day sheet shows the same name on each booking, which is useful at handover.

Turneo works out the commission on each booking the moment it is saved: your share, the supplier's payment and the platform fee. The monthly statement simply adds up figures that already exist. You get spreadsheets plus PDF invoices and statements for each property.

Each booking stores its own split when it is created, so the supplier is paid the same figures you are looking at. Statements are produced every month for each property, so there is nothing for you and the supplier to argue about.

Both. A guest can book straight from their booklet at any time of day, or reply to the concierge and have it arranged for them. Either way it lands on the same guest record, and either way the booking counts towards the concierge who sent the booklet.

Your concierge adds them in a few fields. After that they work like any other booking: they show on the day sheet, sit on the guest's record, show who arranged them, and their commission is settled at the end of the month.

Yes. Each hotel has its own desk, and you get one view across all of them. You can read engagement, bookings and commission for the whole group or for any single hotel on its own.

You load your experiences and connect your PMS and email. Templates are ready before your first guest. There is almost nothing to learn: a concierge opens a booklet, changes anything they want, and sends it.

Outlook today, and Gmail in beta. Everything else — the day sheet, guest records, who arranged what, and the monthly reports — works whatever your team uses for email.