Every Rental You Offer
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Rental management is how a hotel offers physical inventory to its guests on a schedule: bikes, e-bikes, kayaks and paddleboards, sports courts, beach and pool gear, fitness equipment, and vehicles from scooters to boats. Hotels have traditionally run this through a paper log at the concierge desk, a whiteboard at the rental shack, or a generic booking widget that doesn't know which specific unit is still available.

Turneo's rental management tracks every individual item as its own resource with its own availability, lets guests self-serve online or via the concierge, and puts free and paid rentals in one catalogue with room-charge, deposit, and cancellation rules baked in.

Any physical item, vehicle, or resource your guests can book with a schedule. Turneo powers rentals across bikes and e-bikes, kayaks and paddleboards, beach and pool gear, sports courts (padel, pickleball, tennis), fitness equipment, and any vehicle from scooters to boats.

Each item is set up as an individual resource with its own availability, so a fleet of a dozen e-bikes tracks separately without double-booking. If it has an inventory count and a schedule, it fits.

Every rental item is a distinct resource with its own real-time availability calendar. When a guest books a specific e-bike, only that bike is marked unavailable, the other eleven stay bookable.

Turneo also supports auto-assign, so a 'next available bike' listing lets guests reserve a size and the system picks the free unit at check-out time. Availability syncs the instant a booking is made online or by staff, so front-desk and web bookings never collide.

Yes. Turneo supports room charges alongside online card payments, payment links, and pay-on-collection.

Staff at the concierge or rental desk can charge a booking directly to the guest's room folio, so a paddleboard rental appears on checkout with the rest of their stay. Online bookings still flow through Turneo's card processor if you prefer to collect at reservation.

Every payment method is available on every listing, so you decide which to offer per rental type.

You can attach a refundable deposit to any rental listing and Turneo will pre-authorise it on the guest's card at pickup, releasing the hold on return. For late returns, the system automatically extends the reservation and applies your per-hour or per-day overage rate, and the follow-up charge goes to the same payment method.

Damage claims can be processed manually against the pre-auth, so a scratched bike or lost paddle is recovered without chasing the guest after checkout.

Yes. Every rental listing supports optional add-ons that guests select during booking.

A bike rental can offer a helmet, a child seat, or a repair kit; a paddleboard can offer a leash, wet suit, or dry bag; a court booking can add racket rentals. Add-ons can be free (bundled) or paid, with their own availability so you never over-promise a resource.

Total pricing updates live in the booking flow as guests toggle add-ons.

Yes. Turneo's Concierge Booking System lets any staff member create a rental booking on behalf of a guest in under 30 seconds.

Search a guest by name, pick a rental listing, choose the date and quantity, add optional deposits or add-ons, and confirm. Every walk-in booking lands in the same live calendar as online reservations, so the fleet stays in sync.

Front-desk bookings can be paid immediately on-spot, sent as a payment link, or charged to the guest's room.

Yes. Each rental listing can be scoped to guests only, hotel guests plus walk-ins, or open to the public.

A guest-only bike fleet stays exclusive to check-ins with a room number, while a pickleball court can be sold to locals through the same Store. Walk-in bookings land in the same live availability calendar alongside guest reservations, so the front desk sees every booking in one place.

Non-guest payments run through Turneo's card processor rather than a room folio.

Yes. Turneo treats pricing as a per-listing decision, so complimentary sunbeds, complimentary beach umbrellas, and paid e-bikes sit in the same rental catalogue.

Free rentals still track availability and inventory so a poolside sunbed listing reserves one specific bed for that afternoon; paid rentals collect payment through your chosen channel. This lets you offer perceived-value inclusions alongside revenue-driving rentals without splitting the workflow.

Every rental listing gets its own cancellation window and refund rule, for example 'free cancellation up to 4 hours before pickup, then 100% charged'. No-shows follow the same policy, so a guest who doesn't collect their kayak by the reservation window is charged automatically.

Policies are shown at booking so guests agree upfront, and cancellations that fall inside the free window release the resource back to your live availability instantly.

Yes. Courts, fitness equipment, tables, and any shared resource can be sold as time-slotted rentals in 30-minute, 1-hour, or custom blocks.

Guests pick their slot in the Store, the court is held only for that window, and the calendar keeps the next slot bookable. This is how Scribner's Lodge sells its pickleball court and paddles as a single bookable unit, one flow for the court reservation and the paddles that come with it.