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A data-driven evaluation of the world's leading hotel brands — 122 groups analysed, and the ones that sell the destination (not just the room) win on RevPAR.
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Episode 9

Before The Booking: How Experiences Drive Travel Decisions

Experience Store on Your Website
Personalised Pre-Arrival Emails
Guest Itineraries
Experience Management System
Concierge Experiences Booking System
Calendar & Resource Manager
Partner & Guest Support
Experience Analytics & Financials
Guest Experience Profile
Experience Reviews

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Local Activities
Spa & Wellness
Transfers
Events
Rentals

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